“Logitech has leveraged Lillian’s background heavily in order to improve its product commercialization process through increased intercultural competency. Lillian’s work directly contributed to the company’s success during our last fiscal cycle and our intent is to leverage her support in a broader manner as the company grows, to include C-level executive intercultural training programs and individual coaching with Chinese-born staff working in the U.S.”
– Nicole Jefferson
HR Business Partner, Logitech Inc.
“The presentation by Lillian Tsai was very compelling and beyond that very helpful. I wish before my first trip to China that I had had the benefit of this thoughtful presenter.”
– Dave Frohnmayer
President, University of Oregon
“Thank you for the thorough and fascinating education for our group on Chinese business and social etiquette. As a result, we had a delightful time visiting China and were treated so wonderfully by our hosts. Your information helped make our trip an even more successful experience with our Chinese colleagues in government and the business sector.”
– Tom Potter
Mayor, City of Portland
“I wanted to thank you for leading such an informational presentation on Friday. It’s rare to meet someone who has such an understanding of the differences in Asian and US culture and I just really felt the need to tell you how valuable your training was. It left me thinking for days, and that’s always a good thing!”
Family Advocate, LifeWorks Northwest Mental Health Agency
“I recently had the privilege to meet and hear Lillian Tsai of TsaiComms at a legal program comment on doing business in China. I gained great insight from her hands-on practical knowledge and experience. I would not hesitate to employ her firm to insure that any business opportunity in China resulted in success.”
– Bernard M. Levy
Attorney
“Lillian’s ability to bridge the cultural gaps between East and West really enabled us to understand both the differences as well as commonalities between our groups. Her professionalism, unique personal presentation style that combines humor with personal experiences and stories makes her really fun to work with. I’ve already seen improvements in my teams’ abilities to communicate and function more effectively across cultures. We plan on hiring her for ongoing coaching and consulting and highly recommend her for any type of intercultural competency projects.”
– Philippe Depallens
VP, Video Engineering, Logitech Inc.
“Lillian is culturally informed and culturally sensitive―a lively speaker with much to offer students, scholars, and the curious about the business, historical, and social culture of China. The lawyers, business leaders, and law students attending our recent conference surely left your keynote presentation better informed of these core cultural and communicative principles.”
– Steven Bender
James and Ilene Hershner Professor of Law and Director of Portland Programs, University of Oregon School of Law
“TsaiComms goes the extra mile. From the conception of the idea through end product execution, the attention to detail and commitment level sets TsaiComms apart.”
– Worth MacMurray
Principal, Compliance Initiatives LLC
“The business and cross-cultural communications workshops that Lillian facilitated for our staff in both Portland and Shenzhen (China) on bridging the cultural gap between American and Chinese cultures have had the most impact of any training program in our company. Our management staff and their teams on both sides of the Pacific have truly benefited from her expertise and sound advice.”
Global HR Leader, Paccess Global
“I greatly appreciated your emphasis on humanistic values and, for lack of a better phrase, 'doing the right thing' in one's international relationships. Too often, business people approach relationships with foreigners in terms of the utility of these relationships, rather than starting on the human level, building from there, and creating a framework of mutual trust and respect. I really liked your emphasis on this, and hope that your clients value this as well.”
Port of Portland customer service employee
“Many (Chinese) staff who attended the U.S. Culture training clearly benefited from the workshop. As I told our CEO and the Leadership Council members, it was the first time I saw our staff so openly talking about what was in their minds, and you coordinated the session so well that they could do it without any hesitation. I would like to thank you again for facilitating a good start of improved communication across different cultures in PACCESS.”
VP Asia, Shanghai Paccess Global
“I wanted to personally thank you for the remarkable presentations you bring to us each week. I have learned so much and am enjoying sharing it with our staff in HR. I appreciate the time you took to bring the information to us, in a format that speaks to the nature of our institution. After coordinating and attending Staff Development workshops here on campus, I must say that your preparedness and knowledge of what you are sharing is very evident. I think it gives a lot of confidence to those participating that this is tried and true information that we can in turn put into practice.”
Employment & Recruitment Specialist, Human Resources Office, Western Oregon University
“I have been going to China for ten years; after your workshop, I realized how much I didn't know. Thank you!”
Logitech Program Manager, Vancouver, WA
“Honestly, in my umpteen years of taking 'Cultural Awareness-type classes' this is the best class I have ever taken. TsaiComms offered not only a view into another culture, but a cross-generational/cross-gender, cross-cultural view of the Chinese culture. A very rich experience. And, yes, they were just plain great presenters with good stuff.”
Participant, Chinese Cultural Workshop
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